Slightly more expensive than the economic shuttle.
Offers the same benefits as the economic shuttle with pick-up and drop-off at the hotel.
Private Transfer
Serves all destinations to and from the hotels.
Private transfer with guaranteed speed and comfort.
Competitive rates compared to market prices. Wide selection of comfort levels and vehicle sizes.
OUR DESTINATIONS
OUR SATISFIED CUSTOMERS
THEY TRUST US
FREQUENTLY ASKED QUESTIONS
Which airports are covered by Ozéroute’s offers?
We currently cover all Paris airports: Charles de Gaulle, Orly, and Beauvais Airports Our offer will be extended soon to airports in France and then Europe.
What type of services does Ozéroute offer?
3 types of services are offered by Ozeroute:
A shared shuttle serving the stop closest to the requested address.
Premium shuttle which is the extension of Economic shuttle to and from the requested address at a small additional cost.
Private transfer Provides door-to-door transfer and gives choice of all ranges and sizes of vehicles.
How can I check the availability and prices of Ozéroute services?
• Simply make your request to consult in real time the availability times and prices of all Ozéroute services.
What are the opening hours of Ozéroute services?
• The private transfer service is available 24 hours a day. • Several shuttles are scheduled every day from 5:00 a.m. until 11:00 p.m.
Until when can I book a transfer for my clients?
• Private transfer can be booked at any time. For last minute requests, we do everything we can to provide you with a driver as quickly as possible. • Regarding access to the shuttle service, you can book until the last minute as long as there are still places available.
How do I book a transfer for a group?
• With Ozéroute, booking a coach for a group is as simple as ordering a simple taxi. Availability and price are displayed instantly, and confirmation is made immediately. No required prior quote request.
How to obtain a voucher for a confirmed service?
• Upon validation and payment of a transfer order, Ozéroute automatically sends you by email the invoice and the reservation voucher containing the pick-up details.
When are the driver’s contact details provided?
• The information of the the driver and the vehicle are automatically communicated by email 30 min before the pick-up.
How to deal with flight delays?
• When it comes to a private transfer order, the driver will be waiting for the customer regardless of the flight arrival time. • For shuttles which have a fixed schedule to maintain the quality of service, we offer our customers specific support in the event of a flight delay. Simply notify us as soon as you have information of the delay. We will immediately change seats on the first available shuttle after the flight arrives. In extreme cases, when there are no other shuttles available, we offer to book a private transfer and only pay the difference from the amount already paid.
What are the payment terms for partner agencies?
• A partner agency has the advantage of paying for its order immediately and validating it or blocking an option and paying for it later. The reservation remains valid until the end of the option. From there, the agency will have the choice to pay and validate its order or to cancel and release the option.
Do you apply a financial reduction for partner agencies?
• Of course. Each partner agency will benefit from a financial reduction, starting at 10%, on all our services, depending on the volume of its orders.
Would it be possible for partner agency to apply its own rates?
• Yes, we authorize partner agencies to set their own sales prices for Ozéroute services. We give the agency the possibility of configuring its own margin to display personalized rates to its clients.
What is the cancellation policy of Ozéroute ?
• Any transfer order, private or shared (shuttle) can be cancelled free of charge until 1:00 p.m. on day 1 of the trip. From then on, transfers will generally not be cancellable.
Would it be possible to cancel a transfer following a flight cancellation?
• Yes, provided that the flight information has been previously provided.
When will a refund be obtained for a cancelled order?
• When an order was cancelled after paying for it, the refund is made within 8 working days after the cancellation.
How to make a complaint in the event of a problem?
• Complaints should be sent to the following email address: claim@ozeroute.fr
How to become a Partner Agency?
• Simply complete the registration form and send it. One of our sales representatives will contact you quickly to open an account adapted to your activity and your customers.
Who can I contact for more information about the partnership with Ozéroute?